Help centers are not loading

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 14, 2025 - 13:29 UTC

The fix is being rolled out progressively, and we can see that help centers are starting to load one by one

Posted Nov 14, 2025 - 12:50 UTC

We found a root cause of the issue and working on the fix

Posted Nov 14, 2025 - 12:30 UTC

We are currently investigating this issue.

Posted Nov 14, 2025 - 11:57 UTC

This incident affected: Automate (AI Agent) and Help Center (Customer Help Center website).