All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
AI Agent Operational
Flows Operational
Order Management Operational
Helpdesk Operational
REST API Operational
Web App Operational
Mobile Apps Operational
Helpdesk Integrations Operational
Email Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
Outlook Operational
Live Chat Operational
Smooch Core API Operational
Facebook Posts & Comments Operational
Instagram comments Operational
Shopify integration Operational
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
ReCharge integration Operational
Native Phone Operational
Instagram Direct Messages Operational
Yotpo Operational
SMS Operational
Twitter Operational
WhatsApp Operational
Helpdesk Clusters Operational
us-east1-635c Operational
us-east4-65cd Operational
us-east1-2607 Operational
aus-southeast1-fcb9 Operational
europe-west3-86c1 Operational
us-central1-d8ff Operational
us-east4-5f09 Operational
europe-west1-c511 Operational
us-central1-c433 Operational
us-east1-c94b Operational
europe-west4-e7f4 Operational
Help Center Operational
REST API Operational
Customer Help Center website Operational
Custom Domains Operational
Infrastructure & Cloud Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
Campaigns Operational
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Help Center creation not working for new Gorgias accounts
Resolved - Incident has been resolved
Sep 8, 16:12 UTC
Investigating - We are investigating an issue that may prevent new Gorgias accounts to create Help Centers
Sep 8, 15:36 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Instagram direct message delayed ingestion
Resolved - This incident has been resolved.
Sep 2, 19:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 18:03 UTC
Identified - We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.

Our team is investigating and working to restore normal delivery times.
Sep 2, 14:49 UTC

Sep 1, 2026

Cloud service provider network incident may affect a subset of Gorgias Customers
Resolved - This incident has been resolved.
Sep 1, 18:59 UTC
Monitoring - We are seeing signs of recovery, we are continuing to monitor our services
Sep 1, 16:24 UTC
Update - We are currently investigating this issue.
Sep 1, 15:21 UTC
Investigating - We are currently investigating this issue.
Sep 1, 15:19 UTC
Voice/SMS functionality degraded due to a Twilio incident
Resolved - The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.
Sep 1, 18:00 UTC
Monitoring - Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.

We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.
Sep 1, 17:05 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Ticket, order and product search showing outdated results
Resolved - This incident has been resolved.
Aug 27, 17:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 16:43 UTC
Identified - We are continuing to work on a fix for this issue.
Aug 27, 16:30 UTC
Investigating - We are currently investigating this issue.
Aug 27, 16:22 UTC
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