All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.87 % uptime
Today
AI Agent Operational
90 days ago
99.62 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
99.86 % uptime
Today
Live Chat Operational
90 days ago
99.99 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.89 % uptime
Today
us-east1-c94b Operational
90 days ago
99.98 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
99.97 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Europe Part 1 Apr 7, 2026 23:00 - Apr 8, 2026 01:00 UTC

On Tuesday, April 7th starting at 23:00 UTC time, for up to 60 minutes, some customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 07, 2026 - 23:00 UTC

Scheduled Infrastructure Maintenance - North America Apr 9, 2026 07:00-08:00 UTC

On Thursday, April 9th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Mar 31, 2026 - 16:50 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Apr 2, 2026

No incidents reported today.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
Resolved - The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.
Mar 27, 10:49 UTC
Mar 26, 2026
AI Agent not processing email tickets
Resolved - The problem has been fixed. AI Agent has resumed processing email tickets. The incident has been resolved.
Mar 26, 16:38 UTC
Identified - We have identified the problem and are continuing to work on a fix for this issue.
Mar 26, 16:25 UTC
Investigating - We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
Mar 26, 16:00 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Scheduled Infrastructure Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Mar 23, 15:03 UTC
Update - Scheduled maintenance is taking longer than expected and is still in progress. We will provide updates as necessary.
Mar 23, 14:26 UTC
Update - Scheduled maintenance is taking longer than expected and is still in progress. We will provide updates as necessary.
Mar 23, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 13:00 UTC
Scheduled - On Monday, March 23rd between 13:00 and 14:00 UTC time (March 24 00:00 and 01:00 AEDT), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 12, 11:28 UTC
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
AI Agent and Automation analytics are delayed
Resolved - This incident has been resolved.
Mar 20, 19:22 UTC
Update - We are currently investigating this issue.
Mar 20, 17:47 UTC
Investigating - We are currently investigating this issue.
Mar 20, 15:55 UTC
Mar 19, 2026

No incidents reported.

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