Store website and URLs sync failures

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 17, 2026 - 13:27 UTC

Monitoring

We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
Posted Jul 17, 2026 - 12:01 UTC

Identified

Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
Posted Jul 16, 2026 - 11:13 UTC

Investigating

Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
Posted Jul 15, 2026 - 10:18 UTC
This incident affected: Helpdesk (Web App).