Delay in processing of instagram and facebook messages, comments and other events

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Nov 05, 2026 - 19:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2026 - 18:29 UTC

Identified

The Facebook and instagram comments, feed, etc are now syncing fine but DMs are still delayed for both facebook messenger and instagram. We're working on the fix.
Posted Nov 05, 2026 - 17:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2026 - 15:28 UTC

Investigating

We are currently investigating this issue.
Posted Nov 05, 2026 - 15:21 UTC
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