Cloud service provider network incident may affect a subset of Gorgias Customers

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 18:59 UTC

Monitoring

We are seeing signs of recovery, we are continuing to monitor our services

Posted Sep 01, 2026 - 16:24 UTC

Update

We are currently investigating this issue.

Posted Sep 01, 2026 - 15:21 UTC

Investigating

We are currently investigating this issue.

Posted Sep 01, 2026 - 15:19 UTC

This incident affected: Helpdesk (REST API), Infrastructure & Cloud (Google Cloud Platform Google Cloud Networking), and Helpdesk Integrations (Live Chat).