All voice and SMS functionalities have been fully restored and are operating normally.
Posted Oct 21, 2025 - 08:35 UTC
Update
Call distribution errors have been mitigated, and no further issues with processing recordings have been observed for the past hour. Voice services are stabilizing. Monitoring continues
Posted Oct 20, 2025 - 19:59 UTC
Update
Our phone provider is still experiencing instability with voice services due to today’s AWS outage. Some call distributions are failing, and we’re also seeing errors when processing call recordings and voicemails. We are implementing workarounds to mitigate some of these issues.
Posted Oct 20, 2025 - 17:54 UTC
Update
Voice (inbound/outbound) services have recovered. SMS remains disrupted due to an ongoing outage at our provider, Twilio (status.twilio.com). We continue to monitor the situation.
Posted Oct 20, 2025 - 14:35 UTC
Update
We are seeing partial recovery for inbound/outbound voice calls and SMS, though our phone provider remains impacted by today’s AWS outage. Some services may still experience interruptions. We are monitoring the situation closely.
Posted Oct 20, 2025 - 13:29 UTC
Update
We are now seeing signs of recovery for inbound/outbound voice calls and SMS. Services are gradually returning to normal. We continue to monitor closely.
Posted Oct 20, 2025 - 12:18 UTC
Monitoring
AWS and Twilio report signs of recovery. On our side, we are seeing very slow signs of recovery for Inbound voice calls. However, outbound voice calls and SMS remain disrupted. We are monitoring the situation.
Posted Oct 20, 2025 - 11:06 UTC
Identified
We are currently experiencing disruptions to our phone services due to an ongoing outage at Twilio (https://status.twilio.com), our telephony provider. This issue is related to a broader AWS incident affecting multiple services.
Impact: - Incoming and outgoing calls may fail or experience delays. - inbound/ outbound SMS may fail or experience delays.
Posted Oct 20, 2025 - 08:23 UTC
This incident affected: Helpdesk Integrations (Native Phone).