High Latency in Helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 07, 2026 - 20:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 07, 2026 - 18:20 UTC

Investigating

We are currently investigating this issue.
Posted Jul 07, 2026 - 16:01 UTC
This incident affected: Helpdesk (REST API, Mobile Apps) and Helpdesk Clusters (us-central1-c433).