Delay in Knowledge updates sync for AI Agent
Identified - We are continuing to work on a fix for this issue.
Dec 09, 2025 - 22:09 UTC

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
99.89 % uptime
Today
Flows Operational
90 days ago
99.94 % uptime
Today
Order Management Operational
90 days ago
99.94 % uptime
Today
Helpdesk Operational
90 days ago
99.83 % uptime
Today
REST API Operational
90 days ago
99.87 % uptime
Today
Web App Operational
90 days ago
99.87 % uptime
Today
Mobile Apps Operational
90 days ago
99.74 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.96 % uptime
Today
Email Operational
90 days ago
99.7 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
99.94 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
99.81 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.87 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
99.99 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.95 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.92 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Australia Dec 16, 2025 16:00-17:00 UTC

On Tuesday, December 16th between 16:00 and 17:00 UTC time (03:00am and 04:00am AEDT), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Dec 08, 2025 - 13:49 UTC

Scheduled Infrastructure Maintenance - Europe Dec 16, 2025 22:00-23:00 UTC

On Tuesday, Dec 16th between 22:00 and 23:00 UTC time (23:00 and 00:00 CET), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Dec 08, 2025 - 13:53 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Dec 9, 2025
Knowledge sync delay in AI Agent
Resolved - This incident has been resolved.
Dec 9, 16:47 UTC
Monitoring - A update has been implemented to better handle large payload and we are monitoring the delay.
Dec 9, 16:05 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Several Gorgias components down due to a third-party provider outage
Resolved - After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident.

In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
Dec 5, 10:52 UTC
Investigating - The following components have been impacted during Cloudflare's outage: Uploads, AI Agent on Chat, Phone transcriptions and Help Center.

We can confirm full resolution on them, but we're still investigating the impact on Shopify customers.
Dec 5, 10:10 UTC
Monitoring - The incident has been marked as resolved by our third-party provider (Cloudflare) at 09:20 UTC.

We can confirm that impacted systems are coming back online on our end, we're actively monitoring the situation before confirming full resolution.
Dec 5, 09:28 UTC
Investigating - One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.
Dec 5, 09:22 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Instability with real time updates
Resolved - The Incident was resolved.
Dec 2, 20:08 UTC
Monitoring - We are observing improvements in performance and will continue to closely monitor the system.
Dec 2, 19:25 UTC
Update - We’ve identified an issue causing degraded performance in real-time updates and we have deployed the fix. We are seeing signs of improvement and will continue to monitor. Thank you for your patience.
Dec 2, 19:07 UTC
Identified - We’ve identified an issue causing degraded performance in real-time updates. You may notice delays or missing updates in the ticket view. As a workaround, you can refresh the page to see latest changes in the ticket. We’re actively working on restoring full stability and will provide updates shortly. Thank you for your patience.
Dec 2, 18:52 UTC
Shopify orders data sync is delayed in search and AI Shopping assistant ...
Resolved - Incident was resolved.
Dec 2, 11:30 UTC
Update - Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.
Dec 2, 08:37 UTC
Update - Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.
Dec 2, 05:50 UTC
Monitoring - Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.
Dec 2, 04:45 UTC
Identified - - Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.
Dec 2, 02:44 UTC
Dec 1, 2025
All actions should now be working as usual
Resolved - A fix has been implemented and we are monitoring the results.
Dec 1, 08:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 03:40 UTC
Identified - We are continuing to work on a fix for this issue.
Dec 1, 03:37 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Live updates on events may not pop up as expected
Resolved - The incident as been resolved since 17:00 ET and all systems are functional.
Nov 28, 22:44 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Nov 28, 21:02 UTC
Update - Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Nov 28, 20:14 UTC
Update - Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Nov 28, 20:13 UTC
Identified - Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Nov 28, 20:06 UTC
Nov 27, 2025
AI Agent degraded experience
Resolved - The third-party service has now fully recovered, and we are no longer experiencing any impact. AI agent systems are operating normally.
Nov 27, 10:16 UTC
Monitoring - We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.
Nov 27, 09:45 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

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