Partial service disruption due to Cloudflare CDN issues
Identified - Some Gorgias features may be unavailable or not working as expected for some customers due to an ongoing issue with Cloudflare’s CDN. We are monitoring the situation closely.

You can find more details and updates on Cloudflare’s status page: https://www.cloudflarestatus.com/?t=1
Nov 18, 2025 - 12:50 UTC

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
99.89 % uptime
Today
Flows Operational
90 days ago
99.94 % uptime
Today
Order Management Operational
90 days ago
99.94 % uptime
Today
Helpdesk Operational
90 days ago
99.83 % uptime
Today
REST API ? Operational
90 days ago
99.87 % uptime
Today
Web App ? Operational
90 days ago
99.87 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.74 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.97 % uptime
Today
Email ? Operational
90 days ago
99.7 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
99.94 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.87 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
99.99 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.95 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.91 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Nov 18, 2025

Unresolved incident: Partial service disruption due to Cloudflare CDN issues.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Help centers are not loading
Resolved - This incident has been resolved.
Nov 14, 13:29 UTC
Monitoring - The fix is being rolled out progressively, and we can see that help centers are starting to load one by one
Nov 14, 12:50 UTC
Identified - We found a root cause of the issue and working on the fix
Nov 14, 12:30 UTC
Investigating - We are currently investigating this issue.
Nov 14, 11:57 UTC
Asychronous process delayed in us-east1-635c Cluster
Resolved - No more on-going issues.
Nov 14, 02:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 00:24 UTC
Update - We are continuing to work on a fix for this issue.
Nov 14, 00:13 UTC
Identified - We are continuing to work on a fix for this issue.
Nov 14, 00:02 UTC
Nov 13, 2025
Voice Statistic outdated
Resolved - Issue has been resolved and latest statistical data should be visible.
Nov 13, 15:01 UTC
Identified - Calls are not affected, only statistic.We identified issue and working on solution.
Nov 13, 13:29 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025
AI agent replies might refer to stale Shopify information
Resolved - This incident has been resolved.
Nov 11, 19:37 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Nov 11, 19:11 UTC
Identified - Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.

We are continuing to work on a solution to resolve this issue.
Nov 11, 15:45 UTC
Stats not loading
Resolved - We issue has been resolved.
Nov 11, 16:05 UTC
Monitoring - We are currently investigating this issue.
Nov 11, 15:19 UTC
Investigating - We are currently investigating this issue.
Nov 11, 15:13 UTC
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Users are not receiving notifications
Resolved - We can now confirm that users are once again able to see and receive notifications on the platform and the incident has been resolved.

We appreciate your patience and apologize for the inconvenience caused.
Nov 4, 07:37 UTC
Update - Our team has been notified of users not receiving notifications and not being able to view notifications on the platform.

We are currently investigating the issue and are working towards resolving this.
Nov 4, 07:11 UTC
Identified - Our team has been notified of users receiving notifications and not being able to view notifications on the platform.

We are actually investigating the issue and are working towards resolving this.
Nov 4, 07:08 UTC
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