All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.94 % uptime
Today
AI Agent Operational
90 days ago
99.94 % uptime
Today
Flows Operational
90 days ago
99.94 % uptime
Today
Order Management Operational
90 days ago
99.94 % uptime
Today
Helpdesk Operational
90 days ago
99.83 % uptime
Today
REST API ? Operational
90 days ago
99.87 % uptime
Today
Web App ? Operational
90 days ago
99.87 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.74 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.97 % uptime
Today
Email ? Operational
90 days ago
99.7 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
99.94 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.9 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
99.99 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.98 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.95 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
Delay processing Shopify updates
Resolved - All the systems are now fully operational.
Oct 21, 11:57 UTC
Monitoring - We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
Oct 21, 00:10 UTC
Identified - We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
Oct 20, 21:49 UTC
Investigating - Related to the widespread issues observed today, we're experiencing delays processing Shopify updates
Oct 20, 20:00 UTC
Delay processing Shopify updates
Postmortem - Read details
Oct 22, 09:41 UTC
Resolved - All the systems are now fully operational.
Oct 21, 11:56 UTC
Monitoring - We continued to monitor and measure the performance of the workaround that we set in place. We managed to process all the messages from Shopify, so there shouldn't be any more delays.

We are still monitoring the situation and making sure that the impact is minimal.
Oct 21, 09:27 UTC
Voice and SMS Services Disruption
Resolved - All voice and SMS functionalities have been fully restored and are operating normally.
Oct 21, 08:35 UTC
Update - Call distribution errors have been mitigated, and no further issues with processing recordings have been observed for the past hour. Voice services are stabilizing. Monitoring continues
Oct 20, 19:59 UTC
Update - Our phone provider is still experiencing instability with voice services due to today’s AWS outage. Some call distributions are failing, and we’re also seeing errors when processing call recordings and voicemails. We are implementing workarounds to mitigate some of these issues.
Oct 20, 17:54 UTC
Update - Voice (inbound/outbound) services have recovered. SMS remains disrupted due to an ongoing outage at our provider, Twilio (status.twilio.com). We continue to monitor the situation.
Oct 20, 14:35 UTC
Update - We are seeing partial recovery for inbound/outbound voice calls and SMS, though our phone provider remains impacted by today’s AWS outage. Some services may still experience interruptions. We are monitoring the situation closely.
Oct 20, 13:29 UTC
Update - We are now seeing signs of recovery for inbound/outbound voice calls and SMS. Services are gradually returning to normal. We continue to monitor closely.
Oct 20, 12:18 UTC
Monitoring - AWS and Twilio report signs of recovery. On our side, we are seeing very slow signs of recovery for Inbound voice calls. However, outbound voice calls and SMS remain disrupted. We are monitoring the situation.
Oct 20, 11:06 UTC
Identified - We are currently experiencing disruptions to our phone services due to an ongoing outage at Twilio (https://status.twilio.com), our telephony provider. This issue is related to a broader AWS incident affecting multiple services.

Impact:
- Incoming and outgoing calls may fail or experience delays.
- inbound/ outbound SMS may fail or experience delays.
Oct 20, 08:23 UTC
Some customers's billing information are not available
Resolved - One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Incident is on the way to be mitigated, we are still encountering some slowness and errors
Oct 21, 08:09 UTC
Monitoring - One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Incident is on the way to be mitigated, we are still encountering some slowness and errors
Oct 20, 13:51 UTC
Identified - One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Oct 20, 08:39 UTC
Delay with processing Chat messages, AI agent answers and executing Flows
Resolved - This incident has been resolved.
Oct 21, 00:34 UTC
Update - We are continuing to monitor for any further issues.
Oct 21, 00:13 UTC
Monitoring - We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
Oct 21, 00:09 UTC
Identified - We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
Oct 20, 21:50 UTC
Investigating - We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.
Oct 20, 19:55 UTC
Oct 20, 2025
The signup page is not responding
Resolved - The third party outage is now over and the situation is back to normal.
Oct 20, 17:41 UTC
Monitoring - Due to a third party outage, the signup page https://www.gorgias.com/signup is returning errors. We are monitoring the situation.
Oct 20, 16:45 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Help centers are not loading
Resolved - This incident has been resolved. All help center websites are back to normal.
Oct 15, 16:48 UTC
Monitoring - The fix has been implemented, we're monitoring the results
Oct 15, 16:20 UTC
Identified - We are currently investigating the issue and working on a fix
Oct 15, 16:19 UTC
Oct 14, 2025

No incidents reported.

Oct 13, 2025
Products and shopping carts shopify data might be outdated
Resolved - All delayed data has been processed and the system is now stable.
Oct 13, 05:54 UTC
Update - We are still consuming the delayed data.
Oct 12, 21:46 UTC
Update - The system started to recover and we are consuming the delayed data.
Oct 12, 20:41 UTC
Monitoring - A fix was implemented and we are monitoring the progression.
Oct 12, 20:17 UTC
Update - We are still investigating the issue
Oct 12, 19:48 UTC
Investigating - We are currently investigating this issue.
Oct 12, 19:05 UTC
Oct 12, 2025
Oct 11, 2025
Scheduled Database maintenance - North America
Completed - The scheduled maintenance has been completed.
Oct 11, 13:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 13:00 UTC
Scheduled - We will be undergoing maintenance at this time. Helpdesk may be unavailable for the duration.
Oct 6, 16:01 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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