All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
99.89 % uptime
Today
Flows Operational
90 days ago
99.94 % uptime
Today
Order Management Operational
90 days ago
99.94 % uptime
Today
Helpdesk Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.91 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.96 % uptime
Today
Email Operational
90 days ago
99.7 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
99.94 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
99.81 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.87 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
99.99 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.95 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.92 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Helpdesk web application slowness
Resolved - We've identified the issue as being caused by third-party browser extensions.
If you experience slowness, please try disabling your browser extensions, then close the affected tab and reopen the app. Simply refreshing the tab may not fully resolve the issue.
Dec 19, 14:13 UTC
Investigating - We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
Dec 19, 08:52 UTC
Dec 18, 2025

No incidents reported.

Dec 17, 2025
Increased error rate and delayed message processing
Resolved - After monitoring the situation for some time, we can confirm that this incident has been resolved.
Dec 17, 16:19 UTC
Monitoring - We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.
Dec 17, 15:39 UTC
Investigating - There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
Dec 17, 15:15 UTC
Dec 16, 2025
Scheduled Infrastructure Maintenance - Europe
Completed - The scheduled maintenance has been completed.
Dec 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 UTC
Scheduled - On Tuesday, Dec 16th between 22:00 and 23:00 UTC time (23:00 and 00:00 CET), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Dec 8, 13:53 UTC
Scheduled Infrastructure Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Dec 16, 16:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 16:00 UTC
Scheduled - On Tuesday, December 16th between 16:00 and 17:00 UTC time (03:00am and 04:00am AEDT), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Dec 8, 13:49 UTC
Dec 15, 2025
Slowness on Helpdesk
Resolved - The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated.

Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.
Dec 15, 21:53 UTC
Monitoring - Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.
Dec 15, 14:33 UTC
Update - We’re currently investigating the issue and working to gain clarity on the root cause.
Dec 15, 13:42 UTC
Investigating - We are currently investigating the issue.
Dec 15, 12:47 UTC
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

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